Privacy Policy

Introduction

Shevchenko Immigration ("we," "us," or "our") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit shevchenkoimmigration.ca or engage our services.

Information We Collect

We may collect the following personal information:

Full name

Email address

Phone number (if provided)

Immigration history and status information shared during consultations

Payment information (processed securely through Stripe — we do not store your card details)

Any other information you voluntarily provide through forms or correspondence

How We Use Your Information

We use your personal information to:

Respond to your inquiries and schedule consultations

Provide immigration consulting services

Process payments for services rendered

Communicate with you about your case, appointments, or relevant immigration updates

Comply with our professional obligations as a CICC-regulated consultant

Improve our website and services

We do not use your personal information for marketing purposes without your explicit consent.

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
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Service providers: We use Stripe for payment processing and Calendly for appointment scheduling. These third parties have their own privacy policies governing the use of your information.
Professional obligations: As a regulated consultant, we may be required to disclose information to the College of Immigration and Citizenship Consultants (CICC) or other regulatory bodies in the course of fulfilling our professional obligations.
Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
Your consent: We will share your information with third parties when you have given us explicit permission to do so.

Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our professional and legal obligations. Client files are generally retained for a minimum of six years following the completion of services, in accordance with CICC requirements.
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When your information is no longer required, we will destroy or anonymize it in a secure manner.

Protection of Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, loss, or destruction. All consultations are conducted via encrypted video platforms (Zoom or Google Meet). Electronic files are stored securely with password protection and access restricted to authorized personnel only.
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No method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights

Under PIPEDA, you have the right to:

Access the personal information we hold about you

Request corrections to inaccurate or incomplete information

Withdraw your consent to our use of your information (subject to legal and contractual restrictions)

Request the deletion of your personal information, subject to our retention obligations

To exercise any of these rights, please contact us using the information provided in Section 9 below.

Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and collect aggregate usage data. You can control cookie settings through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: yulia@shevchenkoimmigration.ca

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.